What is happening to Spur these days??? Understaffed, no table service.

My wife and I went to Spur Silver Mountain in Blue Route Mall on Saturday, July 08. Restaurant wasn't that busy. I left the restaurant to go and move my vehicle from the underground parking to outside the front entrance of the mall. That took some time, at least 20 minutes. When I returned, I joined my wife at the table, and she told me that she ordered already. I think we sat there for about a further half an hour. In that time, the waiter did not come and inform is to the update of our meal, or assure us that there are any issues with the timing thereof. Instead, he was dealing with a table of about ten people, who continuously changed things sending the waiter up and down. It seem that they felt that they were his only customers. My wife and I had a small meal, nothing spectacular. Nobody bothered to come and find out if we were served. We left the restaurant and went to an alternate spur down the road. Spur Silver Mountain must teach their waiters to keep all their customers happy. Our total wait was about 48 minutes, with no assistance. I still have NO idea who our waiter was, as I never saw him come to the table that day. Poor service.