sS
sonwabojekeqa S

1 reviews | Active since Aug 2010

28 Jun 2016, 22:13

What a waste of my money

<p>This complaint is long overdue but to this day I am still not happy about the quality of food we received at your Las Vegas branch in East London. This happened on the 13th of April 2016, where I had spent an amount of 638.20 for such terrible food. None of us could eat the food as the taste was very much unbearable. We called the waiter and advised the waiter of the low class food served to us, The waiter offered to call her manager. The manager on duty offered to have another course prepared for us, but shame this effort also didn;t help at all. The quality and taste of the sauce from this branch made it seem like you were eating food from a local township Take away. We unfortunately barely touched what was supposed to be a meal that was cooked to perfection, and opted to rather leave with the bad food. We immediately lost appetite. Having paid an amount of R638.20 you would expect good value for your money but in my case I feel very much ****** by Spur. I wish we just didn;t visit your store as I would still have so much faith that you offer world class catering to your customers. It would have been another case if it was my first time visiting your restaurant but it wasn't, meaning I know what Spur food should taste like. I am now very relucted to dine in at any other restaurant, even in PE because just seeing your logo brings back bad memories. A person shouldn't feel ****** upon patronizing your store, they should walk out knowing that what they paid for was worth it. Very bad for customer satisfaction.</p>

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Replies (1)
Spur Steak Ranches
Spur Steak Ranches's reply04 Jul 2016, 06:27
Official

Thank you for taking the time to let us know about your visit to Las Vegas Spur on 13 April 2016 and your dissatisfaction with the quality of the food on that particular night. We have forwarded your complaint to the owner/operator of this Spur so that it can be internally investigated and addressed. Once done, we will provide you with feedback as well. Please allow us to apologise to you for any inconvenience or frustration that might have been caused and be assured that all constructive feedback is welcomed, as it helps us to improve upon the service and meal offerings served to our guests

Kind regards

Nicole Lewis

Customer Care