What a Mess Up
My Wife ,Myself and five friends decided to have Supper at Spur Claremont. <br> <br> We ordered our meals at 9pm.<br> Repeatedly we asked the staff where the meals were and was re-assured its on its way.<br> <br> 930pm,945pm,10pm,and eventually food arrived about 1015pm.<br> <br> It arrived in dribs and drabs ( 3 people got their food the others waited another 20 min for food and had to ask the manager on duty to step in to get the food)<br> <br> Drinks came when the meal was done as we could see it standing in the drink station for a while.<br> My food had no Salad and it arrived 1030pm ( I ordered a beef cheddar melt schnitzel)<br> Some people had no salad with their meals.<br> I could not eat as we had a babysitter will 1030 i had to take a takeaway.<br> Some one had to ask for the texan sauce for her mushroom as that was her order and they brought her plain ones.<br> <br> Tables that came after us , same amount of people,were fully served and had their food before us and we had the same waiter.<br> <br> The manager took my details and said he will get his manager to call me and no one did.<br> <br> I understand it was a busy time, but i frequent Spur on a very very Regular basis and have seen more people than that evening and the food was never lat
Thank you for sharing your experiences with us and for alerting us to some of the issues you feel disappointed about. We will definitely share your complaint with the owner/operator who will be in touch with you shortly to provide feedback. Please accept our apologies any inconvenience or frustration this may have caused.
Kind regards
Nicole Lewis
Customer Care
Thank you for sharing your experiences with us and for alerting us to some of the issues you feel disappointed about. We will definitely share your complaint with the owner/operator who will be in touch with you shortly to provide feedback. Please accept our apologies any inconvenience or frustration this may have caused.
Kind regards
Nicole Lewis
Customer Care
All sorted Thank you.Would have been nice if the manager took the time to pop round say Hello and properly apologise and meet us.
All sorted Thank you.Would have been nice if the manager took the time to pop round say Hello and properly apologise and meet us.
