What a horrific experience

What was supposed to be a joyous celebration turned out to be such a horrible idea. We went to Indigo Spur to celebrate a few birthdays. The service we received was absolutely terrifying. From waiting for the food for long periods of time to not getting any service and complaints being ignored. If I'd known the service is so terrible, I would never have gone to the Indigo Spur at Waterstone Village. The waiter didn't know what he was doing, he didn't seem to listen to what we discuss with him. Our food arrived quite some time later than other people that were seated more than half an hour later than us. How do you explain that? This surely can't be blamed on the fullness. This is utterly disgusting service from you people!! To top it all no one seemed to give a damn about your complaints.