RC
Robert C

1 reviews | Active since Apr 2011

22 May 2015, 08:48

Well done to the Spur team

I was drawn to a complaint on Hello Peter a week or so ago and it got me reading some of the other complaints. I ended up back here this morning on an unrelated matter but opened up Spur's reports again. <br> <br> My intention here is to commend whoever is managing the Spur account on Hello Peter. I struggle to believe how petty we as consumers can be and how easily we turn to this site to complain. I am entertained by the constant use of very emotional language and wonderfully descriptive adjectives such as \pathetic"and \""disgusted\"" and \""worst ever\"" and it makes me realise that most of their (our) complains are just over-sensitive and ridiculously disgustingly unnecessary. :) <br> <br> I do understand that things go wrong. Its the nature of any business. I wish we were a little more patient and understanding. <br> <br> Well done to this team for taking the constant abuse and not losing your heads. It is a horrible thankless job and that you do it"

0
Replies (1)
Spur Steak Ranches
Spur Steak Ranches's reply25 May 2015, 10:42
Official
Hello whiterob,

Thank you so much for your positivity and compliment for the Spur Customer Care Team.

We really appreciate your feedback and admit that it can be quite a daunting job and emotionally draining too. However, our team is very focused and customer centric - it's important that we love people, love helping as much as possible and try to not take the negativity personally.

Your compliment will definitely be shared with the Customer Care Team as it is always a huge boost when we are acknowledged for a job well done - thankless, maybe but thanks to people like you - we feel motivated to carry on.

Kind regards
Bev Cornwell
Customer Care Manager