RC
Rumbi C

1 reviews | Active since Feb 2015

04 Feb 2015, 22:35

Well Done to Francios' Spur Dakota 9( Northgate)

Good Day to you all<br> <br> We had supper with my husband on Tuesday, but something upset my tummy ,so I just speculated that it could have been the burger. I only managed to get in touch with the restaurant, around 1500hours the next day and guess who I spoke to, Francios who happened to be the owner, Wow he explained to me that they are reasons I could have had a tummy ache, But he did not waste time , telling me that he has been the new owner for the past year, how he values customers, how much he has high value for hygiene, hospitality background etc , He quickly rectified the issue, offered us a tour in his restaurant when we would go there and to have a courtesy meal. He's attitude is really great , When people say that customer service is long gone, I will beg to differ, We went with my husband, there was e manager Brian waiting for us as per Francios, Hes service was excellent, we got our meals promptly, Our waiter was Bongani, very good guy too, Vusi , Bernard from the previous day.Very pleasant team. Thank you so much Spur Dakota I shall be your regular customer service you have goes beyond, i believe that behind every successful team there is a great leader. Well Done Sir Franc

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Replies (1)
Spur Steak Ranches
Spur Steak Ranches's reply05 Feb 2015, 11:43
Official
Hello rumbichanda,

Thank you for taking the time to compliment Francois for the manner in which he dealt with your feedback. We will certainly share this information with the store so that Francois can be acknowledged.

Kind regards
Customer Care