BS
Brian S

1 reviews | Active since Sept 2014

25 Jul 2016, 08:10

Waitress chatting and ignoring customer

<p>Went to the Alaska spur on Sunday evening, we first waited 10 minutes for 2 cold drinks, the order was then taken and 40 minutes later no sign of the waitress or food.</p> <p>We went to the till to pay for the drinks, I was first presented with a bill for the full amount which I refused to pay as we never got the food. At this stage the waitress who was standing chatting to the manager at the till suddenly ran off to the kitchen, it was obvious that she had either not bothered to place the order or just decided that chatting to her friends was far more important. I paid for the drinks and told the manager that I was not satisfied but he was so disinterested it was shocking, It was a case of if you dont like it then leave!!!</p> <p>This is the worst spur in the country, the service is shocking, best part is that the restaurant was almost empty so it wasnt a case of them being busy neither.</p> <p>Obviously business is very good for this lot!!!</p>

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Replies (2)
Spur Steak Ranches
Spur Steak Ranches's reply25 Jul 2016, 09:49
Official

Thank you for sharing your experiences at Alaska Spur with us and for alerting us to some of the issues you feel disappointed about. We will definitely share your complaint with the owner/operator who will be in touch with you shortly to provide feedback. Please accept our apologies any inconvenience or frustration this may have caused.

Kind regards

Nicole Lewis

Customer Care

BS
Brian S's update10 Aug 2016, 09:17
Reviewer Update

received a call from the manager who said I should come around again and he would put things right. he said he would forward me his details but of course this neverhappened. Dont know why i even waste my time with this as most businesses in this country really couldnt care less if the customer is satisfied or not!!!