MJ
Melanie J

1 reviews | Active since Oct 2012

03 Apr 2016, 03:07

Waited too long...

On Saturday (02/04/16) I took my sister's kids to Reno's Spur in Bellville. Firstly when we ordered our starter course, the kids ordered nachos and I ordered chicken livers, they enjoyed their food thoroughly, but I on the other hand had to sit and watch them eat for like twenty minutes, then a lady that looked like a supervisor came to ask if i'm waiting on my nachos and I said no the chicken livers. Then the African lady who served us came to say the food is on its way, well I still had to wait like a further ten minutes whereby the kids was almost finished with their food and the waiter gave an excuse that she gave the wrong order of mushrooms in the kitchen. The Bar-One shakes we ordered was melted when it reached our table. When I asked for the bill, a supervisor had to explain to me that my bill is not R248.25 as indicated on the slip, because they took off somebody else's voucher on my slip so I have to add a R100 to my slip, it is R348.25, I ordered three cokes and a glass of water, but I think I was charged for the water as another coke.

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Replies (1)
Spur Steak Ranches
Spur Steak Ranches's reply04 Apr 2016, 10:23
Official
Hello Mylani,

Thank you for letting us know about your visit to Reno Spur over the weekend. Slow service and incorrect meals are definitely not the norm at Spur and we are disappointed to read that you and your family did not have an enjoyable visit.

Please allow us to investigate this matter with the owner/operator so that we are in a better position to provide feedback and that constructive action can be taken in the store to prevent a reoccurrence.

We apologise to you and your family for any inconvenience involved.

Kind regards
Bev Cornwell
Customer Care Manager