Very poor service at Minnesota Spur Mossel Bay

As per usual we had breakfast at Spur on Christmas morning. We visited Minnesota Spur at the Point in Mossel Bay, as we did last year.

We arrived near 9:30. Despite the restaurant still being fairly empty, our drink order took very long. We ordered our food as soon as the drinks were delivered. We then waited for over an hour for the food to arrive. When it arrived, the food terrible. Everything, including the plate was cold, the chips were dry as if it had been made hours earlier, even the toast was cold. My friend's sundae on the other hand, was melting. Furthermore the portions were small and inconsistent.

Since we didn't want to wait another hour for the food to be delivered (hopefully warm and in better condition), we had to eat there. Despite this poor and frankly disappointing experience, the manager was only willing to give a 25% discount, for food which was ice cold, with over an hour's wait time. If I could go back knowing what the experience would be, I'd rather have cooked at home.

You don't even need a matric to cook and serve food, yet, it seems even this simple task is too much to expect from this restaurant, which should be used to doing it every single day. The waiter was very friendly, but a waiter should follow up on food and be the last step of quality control before it's taken to the customer. Having been a waiter in my teenage years, I would not have served this food.

Had service like this been given in Pretoria, the restaurant would close down. And high volume is not an excuse, as the restaurant was maybe 35-40% full.

I do not believe this is the service that Spur SA wants to give. Having grown up in Mossel Bay, and with the Point being a landmark of the town, it's sad seeing another franchise destroy the experience at the Point, which we hold dear.