Very disappointing 😞

Very disappointed ! I had a terrible experience at spur in ottery. Firstly waited so long for our order customers who came way after us was being served first. The waiter eventually came with food that was a bit cold like it had been standing there and forgotten about. The steak was under seasoned and got our drinks order wrong. When we asked the waiter to taste our drink she responded she can't and will send it back. She apologized and said the machine did not have Sprite coming out only soda water and the incorrect flavour was given. The cherry on top was I was over charged and the bill needed to be amended. This was ridiculous I've never had this experience at spur before. We complained to the manager and his response was his sorry the end wow . I will never go to this branch again