Very Disappointing

We are regular customers of the Spur, but the last few visit something has always been a miss. I decided yesterday to treat my Mum and Sister to a breakfast as this has been a terrible time with a pass of a love one and it is my sisters birthday. Reluctantly we braced the cold. It took 20 min to bring 1 hot chocolate and a coffee, the other coffee we had to ask 3 times before anyone did something. Our breakfast took about 45 min. In that time a father and son had sat down and gotten their order, a group of oldish ladies had sat down after them and gotten their order and a couple with a oldish gentleman came in after and was also served. Finally annoyed I pointed this out to your manger and waiter. Another set of guest under thier breath said I should have patience. I do not appreciate the embarressment that was caused by the staff. I was not going to say anything and just not return to your branches but I find it very unfair that I am humiliated in front of my family as well as other people because of your lack of management. Sort yourself out.