1 reviews | Active since Jul 2013
Very disapointing
Upon arrival, we immediately ordered my son a cheese pizza with our drinks. My cappuccino arrived firstly without any sugar given to me, secondly I had asked for cream and the cream was a tiny little 1/2 teas**** of cream. I complained about both and it was taken away. They then took forever to bring the pizza that was first ordered. My husband's and my food arrived and my son's pizza was no where to be seen!! How do parents eat when their child doesn't have their food??? We sent our food back and asked about the pizza again. Then the waiter brings a pizza we never ordered- HAM and cheese and we don't eat ham!!! So I sent it back again. Then the correct pizza finally arrived! We asked them to bring our food back. The food came back cold! No one had the decency to even warm the food before bringing it back or bringing us a fresh plate- seeing how it was all their fault! Then the guy took forever to warm the food and bring it back and my husband didn't want to wait and ate his cold!!! Totally pathetic service from a place that is supposed to be prestigious as a Gold Reef casino Spur!!! I will never eat there again or recommend to anyone!!!
Thank you for taking the time to let us know about your disappointing visit to Golden Falcon Spur. We are so sorry to read that the evening was a let down and everything seemed to go wrong.
Kids meals should be brought to the table as soon as possible as children get bored sitting at a table and ultimately want to eat a quick meal and then play in the play canyon.
Cold meals are definitely not acceptable and proper planning needs to happen so that the family can eat together albeit that the kids meals arrive before the parents. Please allow us to address your complaint with the owner/operator who will be in touch with you shortly to offer feedback.
Kind regards
Bev Cornwell
Customer Care Manager
Thank you for taking the time to let us know about your disappointing visit to Golden Falcon Spur. We are so sorry to read that the evening was a let down and everything seemed to go wrong.
Kids meals should be brought to the table as soon as possible as children get bored sitting at a table and ultimately want to eat a quick meal and then play in the play canyon.
Cold meals are definitely not acceptable and proper planning needs to happen so that the family can eat together albeit that the kids meals arrive before the parents. Please allow us to address your complaint with the owner/operator who will be in touch with you shortly to offer feedback.
Kind regards
Bev Cornwell
Customer Care Manager