NVdm
Nadia Van der merwe
1 reviews | Active since Sept 2015
07 Sept 2015, 08:06
VERY BAD SERVICE
We hosted my 4 year old's birthday party here and the service was pathetic, they did not put the usual decor on the kids table yet other party tables had it on - it was also purely planned and service as i had to ask them for the order sheet for the kids instead of them immediately giving it - we also had to ASK them to come sing and bring the ice cream and the party packs wasn't even a party pack just a cheese curls packet and small toy - they also did not explain ANYTHING to us and when asking questions it was just a \i don't know"look on the waiter's face - I will not refer ANYONE to have a party here - my childs birthday is important to me but clearly they don't care about that - """
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Spur Steak Ranches's replyOfficial
07 Sept 2015, 12:04Hello Nadia0802,
Thank you for taking the time to let us know about your visit to Savannah Spur and your dissatisfaction with the poor planning and manner in which your child's party was executed . We have forwarded your complaint to the owner/operator of this Spur so that it can be internally investigated and addressed. Once done, we will provide you with feedback as well. Please allow us to apologise for any inconvenience or frustration that might have been caused and be assured that all constructive feedback is welcomed, as it helps us to improve upon the service and meal offerings served to our guests.
Kind regards
Nicole Lewis
Customer Care
Thank you for taking the time to let us know about your visit to Savannah Spur and your dissatisfaction with the poor planning and manner in which your child's party was executed . We have forwarded your complaint to the owner/operator of this Spur so that it can be internally investigated and addressed. Once done, we will provide you with feedback as well. Please allow us to apologise for any inconvenience or frustration that might have been caused and be assured that all constructive feedback is welcomed, as it helps us to improve upon the service and meal offerings served to our guests.
Kind regards
Nicole Lewis
Customer Care
Spur Steak Ranches's reply07 Sept 2015, 12:04
Official
Hello Nadia0802,
Thank you for taking the time to let us know about your visit to Savannah Spur and your dissatisfaction with the poor planning and manner in which your child's party was executed . We have forwarded your complaint to the owner/operator of this Spur so that it can be internally investigated and addressed. Once done, we will provide you with feedback as well. Please allow us to apologise for any inconvenience or frustration that might have been caused and be assured that all constructive feedback is welcomed, as it helps us to improve upon the service and meal offerings served to our guests.
Kind regards
Nicole Lewis
Customer Care
Thank you for taking the time to let us know about your visit to Savannah Spur and your dissatisfaction with the poor planning and manner in which your child's party was executed . We have forwarded your complaint to the owner/operator of this Spur so that it can be internally investigated and addressed. Once done, we will provide you with feedback as well. Please allow us to apologise for any inconvenience or frustration that might have been caused and be assured that all constructive feedback is welcomed, as it helps us to improve upon the service and meal offerings served to our guests.
Kind regards
Nicole Lewis
Customer Care