NK
Nathaniel K
1 reviews | Active since Apr 2013
13 Feb 2016, 17:48
Valentine's Day Cancelled!
Hi.<br> <br> I bought two eGift vouchers and only received one. I brought the matter to the attention of the CustomerCare Dept. and friendly staff attended the case which they escalated to their superiors for further investigation, but the thing is the vouchers were meant to be used tomorrow 14/02/201 and as it stands the friendly consultants estimate I will only get feedback by monday which surpasses my day meaning the eVouchers would nolonger serve their intended purpose.<br> <br> I know everything is being done to assist me on this matter, am just sad and disappointed that I won't be able to accomplish my intentions and this platform is like a shoulder to cry on and am crying!!!!<br> <br>
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Spur Steak Ranches's replyOfficial
16 Feb 2016, 10:01Hello Nathaniel4u,
Thank you for your alert on Facebook and Hellopeter. Regrettably, only one payment was received into our bank account and hence only one eGift Card voucher was sent to you.
Please contact your bank to verify why the second payment was problematic - once payment is received, we will most certainly provide you with the intended voucher.
Kind regards
Bev Cornwell
Customer Care Manager
Thank you for your alert on Facebook and Hellopeter. Regrettably, only one payment was received into our bank account and hence only one eGift Card voucher was sent to you.
Please contact your bank to verify why the second payment was problematic - once payment is received, we will most certainly provide you with the intended voucher.
Kind regards
Bev Cornwell
Customer Care Manager
Spur Steak Ranches's reply16 Feb 2016, 10:01
Official
Hello Nathaniel4u,
Thank you for your alert on Facebook and Hellopeter. Regrettably, only one payment was received into our bank account and hence only one eGift Card voucher was sent to you.
Please contact your bank to verify why the second payment was problematic - once payment is received, we will most certainly provide you with the intended voucher.
Kind regards
Bev Cornwell
Customer Care Manager
Thank you for your alert on Facebook and Hellopeter. Regrettably, only one payment was received into our bank account and hence only one eGift Card voucher was sent to you.
Please contact your bank to verify why the second payment was problematic - once payment is received, we will most certainly provide you with the intended voucher.
Kind regards
Bev Cornwell
Customer Care Manager