1 reviews | Active since Oct 2009
Useless Service
<p>We decided to have lunch at Tuscon Spur in Cornwill hill. The new playground is awesome but the service was absolutly terrible. We only saw the waiter twice in 2 hours. After waiting without anything to eat or drink I called the Spur 4 times to ask them to send a waiter to us. Finally after another 10-20 minutes the waiter arrived with a big smile on his face as if it was a joke. I told him that we are leaving and should bring me the bill excluding the food as we are done waiting. After 2 minutes our food came, but I send it back as we already decided that we are leaving. This is not the first time this happened at the Tuscon Spur. Hope you can do something about this as we really like the Spur, but with this completly useless service, I would think twice in going back to Tuscon. The manager also asked for my number to give us a free meal, which I rep**** on that I do not care in getting anything for free, I would enjoy it more if I can have decent service. Spur is not a takeaway venue which means we rely on waiters to serve us, and in this case they failed, as there was no signs of this.</p>
Thank you for taking the time to let us know about your visit to Tuscon Spur and your dissatisfaction with the poor service you say you received. We have forwarded your complaint to the owner/operator of this Spur so that it can be internally investigated and addressed. Once done, we will provide you with feedback as well. Please allow us to apologise to you both for any inconvenience or frustration that might have been caused and be assured that all constructive feedback is welcomed, as it helps us to improve upon the service and meal offerings served to our guests.
Kind regards
Nicole Lewis
Customer Care
Thank you for taking the time to let us know about your visit to Tuscon Spur and your dissatisfaction with the poor service you say you received. We have forwarded your complaint to the owner/operator of this Spur so that it can be internally investigated and addressed. Once done, we will provide you with feedback as well. Please allow us to apologise to you both for any inconvenience or frustration that might have been caused and be assured that all constructive feedback is welcomed, as it helps us to improve upon the service and meal offerings served to our guests.
Kind regards
Nicole Lewis
Customer Care
