1 reviews | Active since Jun 2023
Urgent Concern Regarding Incident at Your Establishment
Dear Spur Management
I am writing to express my deep concern and outrage regarding a serious incident that occurred on your premises. My 3-year-old child was physically assaulted by one of your customers, who decided to intervene in a playground matter—something that your staff are employed to supervise, correct?
It is my understanding that there is a designated staff member who monitors the playground to maintain order and ensure children’s safety. Yet, in front of your staff, a grown man physically pushed my child to the ground, shouted at him, and assaulted him. How was this allowed to happen?
When I brought this to the attention of your manager, the response was nothing short of appalling. Instead of treating the matter with the gravity it deserves, your manager appeared more focused on downplaying the situation and “keeping the peace” rather than addressing the fact that a grown man had physically assaulted a child on your premises. This dismissive attitude is unacceptable.
Let me be clear: no adult has the right to lay a hand on another person’s child. This is a fundamental principle of decency and common sense. Your manager’s lack of concern and refusal to take meaningful action only compounded the distress of this situation.
To add insult to injury, when I requested to view the security footage, I was told that a lawyer would need to request it. This raises serious questions about your commitment to transparency and accountability.
This is not just about my child. It speaks to a broader issue of safety and responsibility within your establishment. If incidents like this are swept under the rug, it is only a matter of time before something even more serious occurs. Your response—or lack thereof—suggests a disturbing culture of prioritizing the reputation of your business over the safety and well-being of your patrons, particularly children.
I want to make it unequivocally clear that I will not allow this matter to be ignored. As a parent, it is my duty to protect my child, and I will use every platform available to me to ensure accountability. With a combined audience of over 9 million followers across Instagram, TikTok, Twitter/X, and YouTube, I will be sharing my experience publicly unless this matter is addressed promptly and appropriately.
Here is what I demand: 1. A formal investigation into the incident. 2. A detailed explanation of how this situation was handled by your staff and what steps will be taken to prevent such incidents in the future. 3. Immediate access to the security footage, without unnecessary legal barriers.
I expect a prompt response and tangible actions taken to address this unacceptable situation. Anything less would confirm my worst fears about the priorities of your establishment.
Sincerely. M
I am writing to formally address a deeply distressing incident that occurred at your establishment, wherein a grown man assaulted my 3-year-old child in full view of your staff and surveillance cameras. Despite the clear evidence and the severity of the situation, it appears that your management, particularly Hennie, chose to protect the assailant, allowing him to remain safely inside the premises. This response is utterly unacceptable and contradicts Spur’s reputation as a family-friendly restaurant.
In accordance with the Protection of Personal Information Act (POPIA) [https://popia.co.za/], I will provide my personal details and those of my husband once this matter is resolved. Until then, I am withholding such information to safeguard our privacy.
I have engaged legal counsel to obtain the surveillance footage capturing this incident. Additionally, I have gathered testimonies from other patrons who witnessed the assault. I intend to share this evidence publicly to highlight Spur’s failure to protect its patrons, especially children.
I expect an immediate and thorough investigation into this matter, followed by appropriate action against the individual involved and a review of your staff’s conduct during the incident. Failure to address this issue promptly will compel me to escalate the matter through all available legal and public channels.
I am writing to formally address a deeply distressing incident that occurred at your establishment, wherein a grown man assaulted my 3-year-old child in full view of your staff and surveillance cameras. Despite the clear evidence and the severity of the situation, it appears that your management, particularly Hennie, chose to protect the assailant, allowing him to remain safely inside the premises. This response is utterly unacceptable and contradicts Spur’s reputation as a family-friendly restaurant.
In accordance with the Protection of Personal Information Act (POPIA) [https://popia.co.za/], I will provide my personal details and those of my husband once this matter is resolved. Until then, I am withholding such information to safeguard our privacy.
I have engaged legal counsel to obtain the surveillance footage capturing this incident. Additionally, I have gathered testimonies from other patrons who witnessed the assault. I intend to share this evidence publicly to highlight Spur’s failure to protect its patrons, especially children.
I expect an immediate and thorough investigation into this matter, followed by appropriate action against the individual involved and a review of your staff’s conduct during the incident. Failure to address this issue promptly will compel me to escalate the matter through all available legal and public channels.