CP
Cupido P

1 reviews | Active since Jan 2016

19 Feb 2016, 16:26

UNWILLING AND NEGATIVE ATTITUDE BY MANAGERS

SIR GET A MANAGERS FROM SPUR TO REFUND ME<br> <br> I WAS INVOICE DOUBLE BY THE CASHIER WHO HELPED FIRST TOOK MY DEBIT CARD LET ME WAIT FOR ALMOST 10 MINUTES AND GAVE ME A PLEASE CALL ME SLIP.SHE THEN ASK ME TO PUT MY CARD IN FOR A SECOND TIME.<br> <br> THE AMOUNT DEDUCTED WAS R335<br> .30 TWICE. SHOWN ON BANKSTATEMENT<br> <br> I NEED MY REFUND TO SETTLE MY CHILD SCHOOLFEES.<br> <br> I WAS SEATED AT.TABLE 027 WAITER WAS CHANAY<br> THE TIME WAS BETWEEN 19:00 -20:00<br> <br> ***<br> <br> MY TIP OF R10 FOR THE WAITRRESS WAS INCLUDED AS THE REAL AMOUNT ON THE INVOICE WAS R325.30<br> <br> I WAS HANDED MY INVOICES AND TIME.OF DEPARTURE WAS 20:10.<br> <br> MY PROVE IS VIA MOBILE NOTIFICATION THAT INDEED BOTH AMOUNTS TOTAL R335.30 WAS DEDUCTED AND MY BANK BALANCE IS PROOF OF SPUR MISTAKE BY THAT CASHIER.<br> <br> PLEASE REFUND MY FAMILY FOR OUR THE INCONVENIACE CAUSES BY YOUR CASHIER LAST NIGHT THURSDAY 18/02/2016<br> <br> FRIDAY 19/02/2016 I BEGG THE LADIES WHO REPRESENT THEM AS MANAGERS REFUSE TO REFUND ME AFTER I WENT TO COLLECT MY 3 MONTH BANKSTATEMENT .ALSO PAID THE TRANSPORT R150 TO SPUR.BOUGHT AIRTIME TO CALL THE ABSA BANK WHO THE MANAGERS SAID MUST REFUND ME.BECAUSE OF MY COLOR THEY REFUSE TO PAY ME BACK<br> <br> BEST REGARDS<br> <br> CUPIDO PHILANDER

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Replies (1)
Spur Steak Ranches
Spur Steak Ranches's reply22 Feb 2016, 17:17
Official
Hello KhoisanGeneral,

Thank you for your feedback. We assure you that your colour has nothing to do with your case. We will alert the owner of the Rapid River Spur so that he can investigate and contact you as soon as possible.

Sadly, there are many instances were an SMS is sent as a notification of payment when, in fact, no amount was deducted. Please keep a copy of your bank statement as the owner might request this as proof.

Kind regards
Bev Cornwell
Customer Care Manager