GG
Gavin G

1 reviews | Active since Jul 2016

15 Jul 2016, 12:56

Unsatisfied hungry customer

<p>The first time a went to spur grand west we ordered the monday special, once our meals arrived the waiter only told us then that spur does not have onion rings which i feel they need to communicate that before we ordered. i left it at that and thought i will give Spur at grand west another visit.</p> <p>On Wednesdays 13/07/2016 we as a family decided we going to eat out at Grand west spur, i was hesitant but thought let me try again.</p> <p> </p> <p>We placed our order 7:15pm including a starter of mushrooms.</p> <p>At 7:45 pm we received only 2 meals of the 8 meals we ordered bare in mind the starter has not yet been delivered</p> <p>Only after 45 mins we received the rest of the food once my sister and nephew was done eating already.</p> <p>Once all the food was delivered then only the starter mushrooms came.</p> <p>Why is it called a starter when the waiter only brings it last.</p> <p> </p> <p>To top it off after waiting long for my food i was so disgusted at the meal i was serve , i ordered quesadillas which tasted like burn and didnt even have any cheese in all i did was i set the food back because i didntwant to eat anything out of that place. My partner ordered a cheddarmelt steak it cost R109.00 if im correct, its disgusting to see that you pay so expensive for such little food. I tried to upload a pic but was unable to do so.</p> <p> </p> <p>I will never set foot in grandwest spur or any other spur and i will ensure that i let people know not to suppot you guys with the pathetic service and the high price of you meals for such little food</p>

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Replies (1)
Spur Steak Ranches
Spur Steak Ranches's reply19 Jul 2016, 12:31
Official

We apologise to you for the experience you say you had at Silver Dollar Spur. We can assure you that your feedback will be shared with the owner/operator and management team so that cognisance can be taken of your comment. Please be assured that feedback will be shared with you shortly.

Thank you for taking the time to let us know and giving us the opportunity to address your concerns.

Kind regards

Nicole Lewis

Customer Care