PB
Praneal B
1 reviews | Active since Jun 2012
11 Dec 2015, 14:16
Unsatisfied Customer
I am a loyal customer & unhappy the way i have being treated.I have a loyalty card so you can check i am a regular not complain without a valid reason.<br> I usually have good experiences at Spur Gateway but last Wednesday i found their new plates without garnishing & smaller portions disappointing.Also their chicken schnitzels were over cooked & was not a pleasant experience.I sent an email to Head office & they duly rep**** & apologized .The lady insisted i visit them & like to rectify the situation.Last Friday i returned with the same plate & garnishing still comes only on request.The service was great unfortunately i had to fit the bill for their re-evaluation.
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Spur Steak Ranches's replyOfficial
14 Dec 2015, 13:11Hello PRANEALB,
Thank you for taking the time to make us aware of your frustration around the fact that Spur no longer provides garnish on main meal plates. The decision was made for the main purposes of reducing wastage as many customer would return their plates with uneaten garnish and this would end up in the dumpster. When considering how many people out there do no have a meal to eat the business made this decision to avoid tons of garnish ending up in dumpsters. However if a customer enjoys the garnish offered with main meals then stores are or more than happy to accommodate the customer's request.
We will forward your feedback to this particular store so that they can be more accommodating if/when a customer requests garnish.
We do apologise for any frustration this may have caused
Kind regards
Nicole Lewis
Customer Care
Thank you for taking the time to make us aware of your frustration around the fact that Spur no longer provides garnish on main meal plates. The decision was made for the main purposes of reducing wastage as many customer would return their plates with uneaten garnish and this would end up in the dumpster. When considering how many people out there do no have a meal to eat the business made this decision to avoid tons of garnish ending up in dumpsters. However if a customer enjoys the garnish offered with main meals then stores are or more than happy to accommodate the customer's request.
We will forward your feedback to this particular store so that they can be more accommodating if/when a customer requests garnish.
We do apologise for any frustration this may have caused
Kind regards
Nicole Lewis
Customer Care
Spur Steak Ranches's reply14 Dec 2015, 13:11
Official
Hello PRANEALB,
Thank you for taking the time to make us aware of your frustration around the fact that Spur no longer provides garnish on main meal plates. The decision was made for the main purposes of reducing wastage as many customer would return their plates with uneaten garnish and this would end up in the dumpster. When considering how many people out there do no have a meal to eat the business made this decision to avoid tons of garnish ending up in dumpsters. However if a customer enjoys the garnish offered with main meals then stores are or more than happy to accommodate the customer's request.
We will forward your feedback to this particular store so that they can be more accommodating if/when a customer requests garnish.
We do apologise for any frustration this may have caused
Kind regards
Nicole Lewis
Customer Care
Thank you for taking the time to make us aware of your frustration around the fact that Spur no longer provides garnish on main meal plates. The decision was made for the main purposes of reducing wastage as many customer would return their plates with uneaten garnish and this would end up in the dumpster. When considering how many people out there do no have a meal to eat the business made this decision to avoid tons of garnish ending up in dumpsters. However if a customer enjoys the garnish offered with main meals then stores are or more than happy to accommodate the customer's request.
We will forward your feedback to this particular store so that they can be more accommodating if/when a customer requests garnish.
We do apologise for any frustration this may have caused
Kind regards
Nicole Lewis
Customer Care