Unprofessionalism/ rude waitress

I went into your Santa Rosa Spur lastnight, I was meeting my husband there so I found him waiting. He was being assisted by waitress named Takalani, she was so rude and unprofessional didn't even take the time to introduce herself when she came to take my order, she then takes my order with as much as acknowledging my presence. Later she brings my order doesn't even bother to ask what I will be having, when she eventually does return to take my order she brings me cold basted wings which she spilled half of the chips on the table when was placing my food down, didn't bother to apologise again for that instead she just walked off as if nothing happened, didn't come clean the mess or offer me new chips. We then later had to beg her for wipes and hot water to wash our hands which is standard procedure when ordering basted wings but we had to beg her for it, again not apologetic about this as well. My husband wanted a refill of hi beer and was told that he couldn't get it because they were busy counting at the bag, after making a fuss he eventually got his beer but without a glass this time just handed to him. The manager of the branch on duty at that time was the 1 who told Takalani that we can nolonger order beer. She never once came to check if we were ok, went on giggling with her colleagues including the said manager who I noticed at that point that talking to him about this would be a waste of time. To salt to the wound Takalani packed up all the cutlery and condiments on the table before I could even request take away, I have to ask her again to bring the cutlery back, which she brought back with an attitude handing to me over the partition between us, again not apologetic... I am highly disappointed with this lack of customer service and the disrespectful behaviour towards us as if we buying with a voucher. After paying the bill she didn't even bother to thank us but just huffed away from our table as if in disgust

The level of service I received at any other spur was better then this, I would have thought you train your stuff and employ people of great calibre which is not the case at this spur, to say I would not be returning to spur would be an understatement, I had to keep my cool while the person serving me carried on like she is doing a stellar job... This is totally unacceptable.