Unhygienic & Extremely Poor Customer Experience

Good Day

Extremely poor & unhygienic customer experience at the Spur in Cornubia Mall Mount Edgecombe.

I have visited many Spur steak ranches country wide. There have been times were service has been good, moderate and sometimes below the normal Spur standards. However this experience takes the Cake!

My 4 year old loves the excitement and thrill she gets at Spur so we decided to have lunch at Spur as it was her birthday. Worst mistake.

Service was appalling, worst I have ever seen. The waitress who served our table did not know anything about customer experience. No interest, we had we keep on asking for someone to assist our table. Waitress seemed distracted and not well trained - not knowing about certain in store products and offerings.

When we received our food orders this was simply disgusting - on my wife's main course her basket of crisps had a chewed Bubble Gum in a wrapper stuck in between the basket of chips. Seemed to be deliberate intension from the one of the staff. With the COVID 19 pandemic, what an unhygienic, cruel and selfish Act!

Your store should be shut down - seeing that this is how you treat and value the lives of patrons.

Raised this with one of your store managers and he brushed it off advising that he will get you a new basket of chips. No level of EQ understanding being a manager.

Can someone at a senior level kindly look these ********* act especially during the COVID pandemic