Unfair treatment at Spur Southgate

1. On the 17th of of August. I visited spur Southgate and I bought food to take it home with.

2. After paying for my meal the lady who helped turned and said that the transactions was not successful on her side. Meaning Spur did not receive the money.

3. A manager was called and I showed him the transaction went through successfully from my account

4. He then told me that the POS devise is faulty and that the funds will be reversed in few minutes and so we should wait for the reversal to happen

5. We waited for almost an hour. I then opted to have my dinner there.

6. I had to call home and tell them to come join me at Spur because we are having issues with payment. What an inconvenience. Because of this I incurred more costs! (See point 8)

7. Few hours later and now the store is about to close. The information provided by the store staff & manager (point 4) seemed to be incorrect. No reversal has happened

8. The manager insisted that I must go and withdraw money from the ATM and pay cash for the meal and for the drinks that we ended up buying whiles waiting for the reversal to happen.

9. It was at this point that the manager realized that he gave me incorrect information (point 4) and now he changed his story to say the reversal will happen the next day being the 18th of August.

10. He further said that if the reversal does not happen I must come back for a refund

11. Indeed the reversal did not happen and I went back to the store to claim my refund.

12. I brought my bank statement to show that the transaction went off successfully from my account

13. Another manager took over this query and tells me that the information that I was given by the other manager and staff was incorrect. I shouldn’t have come back to the store but instead I should notify the bank not to process that transaction. I was left feeling defeated by what this manager is telling me.

14. A night that was meant to have cost me R280 ended up costing me R930.

Can you please help get my money back?