1 reviews | Active since Dec 2015
Unexpected Service
So been very disappointed with the service and quality of food from Spur lately, not to long ago we booked for 30 at spur Vangate after placing the order we found that 4 steaks were raw and the others was tough, we escalated to the manager who put the SAMES SATEAKS on the grill to finish cooking, we did not take this further cause to be reasonable these things happen.<br> However we went to Spur Ottery for breakfast on Saturday and after we ordered we had to leave due to an emergency at home, and instead of cancelling we opted for a take away.<br> When we got home there was no chips in the unreal Breakfast, the egg looked and smelled like it was rotten. We immediately called the store and Yusra advised the fryer caused the egg to look like that, which means its dirty not so? come on we all know what a rotten egg looks and smells like. This is not only disgusting but is also a health risk. She promised me a call back Tuesday and then we had to make contact with her.<br> We called again and all Chad said was you can come and collect your chips when you in the area, VERY DISAPPOINTED AND UNHAPPY, COME ON YOU GOT A REPUTATION TO UPHOLD ITS SPUR!!!
We are really disappointed to read of all the things that went wrong during your visit to Twin Peak Spur and thereafter.
Please allow us to share your complaint with the owner/operator so that they can investigate and address your concerns. Once done, you will be contacted with feedback. We apologise to you and your family for any inconvenience caused.
Kind regards
Bev Cornwell
Customer Care Manager
We are really disappointed to read of all the things that went wrong during your visit to Twin Peak Spur and thereafter.
Please allow us to share your complaint with the owner/operator so that they can investigate and address your concerns. Once done, you will be contacted with feedback. We apologise to you and your family for any inconvenience caused.
Kind regards
Bev Cornwell
Customer Care Manager
