Unacceptable Experience at Spur (Observatory)

I am writing to formally escalate the unacceptable experience I had at your Spur restaurant in Observatory. The conditions I encountered were shocking, and I can no longer overlook the poor service and subpar food quality that I received.

I will list the key issues that I believe need urgent attention:

Waitstaff were sitting idle, doing nothing while the service was sluggish and inattentive. I observed a kitchen staff member eating while preparing food, which is highly unsanitary and unprofessional. The food was of an extremely low standard: the chips and onions were fried in old oil, and the chicken schnitzel was so greasy that it was inedible. Management was present but seemed more interested in casual conversations than addressing customer concerns. Tables were left dirty, and the staff was unfriendly, contributing to an overall negative atmosphere. To top it off, I witnessed staff using a microwave to heat up food for customers—this is completely unacceptable in any restaurant setting. This experience has left me deeply dissatisfied, and I will not tolerate such a lack of professionalism from an establishment with your reputation. I intend to take this complaint further, including sharing it through additional channels, unless immediate steps are taken to address these concerns.

I expect a detailed response from you outlining how this will be rectified, as well as assurance that similar experiences will not happen in the future.

I look forward to your prompt reply.