TWICE ORDERED AND DENIED SERVICE

THE MOST DISAPPOINTING CUSTOMER SERVICE I HAVE EVER EXPERIENCED

Called Spur Maponya mall to order some breakfasts and coffees only to get told they do not deliver within the mall... when I walked to go order some where else I see a delivery done by spur to another shop!

My complaint was delt unprofessionally.

Then yesterday I phoned to order lunch at panarottis Maponya mall for my staff... and surprise surprise I get told they do not deliver, but a few weeks back they did deliver...

Again I complained and got a phone call to say what do I want to order they will deliver it today, i mean REALLY... told the guy I wanted it yesterday not today. I then received a call from another guy from panarottis ten min later talking to me In Zulu after I clearly answered the phone "HELLO" when he refused to talk English o put the phone down... he kept on calling until I picked up and had to rudely say "HELLO HOW CAN I HELP YOU" he then spoke English and said his from panarottis...

TWICE NOW I HAVE TRIED TO ORDER FROM YOUR FRANCHISES AND EVERY TIME I WAS DENIED SERVICE... AND THE CALLS BACK FROM COMPLAINING WAS EVEN WORSE!