Tired Of Poor Customers Service

Hi my name is Elneshia Violet Jakobus.My family and i decided to eat at Spur N1 City on a Saturday night 25.07.19. One of the waiters infront told us to leave the trolley infront . He took the trolley and parked it next to the front desk. He seated us and we ordered our food. The evening was going lovely we're enjoying our food and drinks. We decided to leave and pay the bill as we walk out we discovered our trolley is going . We alert the waiters infront they called the manager. The manager viewed the footage and showed it to us. We saw one of the male waiters removed our trolley out of the position that the waiters of Spur directed us to leave it in. The waiter properly forget about the trolley because it stood there for a long time. A child came and played with it as his mother was paying the bill infront. The child push the trolley out of the restaurant and his mother follow. The mother brought a empty trolley back to Spur everything is on camera. The manager adviced us to go the Police station and make a case. We did that at Goodwood Police Station. I called the Police station the following week for a case number according to my knowledge the Police staff was supposed to sms the case number for me but they didn't. Called again the detective that was signed to our case was on study leave I lefted a message with the repection for the detective to call me back. He never did. I lefted several messages at the police for the detective to call me back he never did. Few weeks has passed and I decided to call the station again asking for feedback, I spoke to the female Captain she informed me that detecive Guyaha has closed the case. I told her I never was informed about anything. She told me to connected Spur again the situation is nothing to do with the Police station. I called Spur N1 City asking for the manager to call me regarding the case he wasn't there. The customer service send me a email. I called the customer service to do reached regarding our situation. The Operational Manager of Spur, Kobus, Called me Friday 12.07.19 the afternoon saying Spur isn't responsible for our lost. I explained to him about the waiter moving our trolley and forgetting it in the foyer and making it mobile for another customer to ***** it and I've told him nobody at Spur told me that im leaving the trolley infront at own risk because if I knew I wouldn't have left the trolley there infront and properly would've eat there . He still said Spur isn't responsible for our lost and he informed me the detective that handling our case , detective Guyaha, never came to view the footage at Spur. The same Friday I called the Captain of the Police station to informed him about detective that didn't go to Spur to view the footage the Captain said he will tell the detective to call me on this coming monday. The reason my reaching out for is Im tired of the Bad Service that I've received from Goodwood Police Station and Spur N1 City. I have spend alot of money on airtime calling the Police station and calling Spur as well as the Customer Service. PLEASE help