TK
Tinus K
1 reviews | Active since Feb 2016
29 Mar 2016, 10:36
Time and food
On 27/3/2016 we went to the Spur at Hartenbos at about 13:50. We gave our drinks order as well as the kids order. After about 15 min the drinks came and we put in our order for food. At the end we waited 1h30min for the food. When the food came it was not hot at all and even the manager did not want to taste the food the put on the table for us. The only explanation was that the staff were taking shortcuts. It was inedible food on the plate. VERY VERY POOR SERVICE AND FOOD.
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Spur Steak Ranches's replyOfficial
30 Mar 2016, 17:15Hello WIlleOtter,
We thank you for taking the time to alert us about your recent visit to Takoda Spur. Slow service and substandard meals are definitely not what Spur is all about and we will be addressing your complaint with the owner/operator.
Please accept our apologies for any frustration and/or inconvenience caused as our aim is to always provide prompt & friendly service and delicious meals.
Once addressed internally, we will be in touch to offer feedback.
Kind regards
Bev Cornwell
Customer Care Manager
We thank you for taking the time to alert us about your recent visit to Takoda Spur. Slow service and substandard meals are definitely not what Spur is all about and we will be addressing your complaint with the owner/operator.
Please accept our apologies for any frustration and/or inconvenience caused as our aim is to always provide prompt & friendly service and delicious meals.
Once addressed internally, we will be in touch to offer feedback.
Kind regards
Bev Cornwell
Customer Care Manager
Spur Steak Ranches's reply30 Mar 2016, 17:15
Official
Hello WIlleOtter,
We thank you for taking the time to alert us about your recent visit to Takoda Spur. Slow service and substandard meals are definitely not what Spur is all about and we will be addressing your complaint with the owner/operator.
Please accept our apologies for any frustration and/or inconvenience caused as our aim is to always provide prompt & friendly service and delicious meals.
Once addressed internally, we will be in touch to offer feedback.
Kind regards
Bev Cornwell
Customer Care Manager
We thank you for taking the time to alert us about your recent visit to Takoda Spur. Slow service and substandard meals are definitely not what Spur is all about and we will be addressing your complaint with the owner/operator.
Please accept our apologies for any frustration and/or inconvenience caused as our aim is to always provide prompt & friendly service and delicious meals.
Once addressed internally, we will be in touch to offer feedback.
Kind regards
Bev Cornwell
Customer Care Manager