Theft and disgusting service experienced at Alamo Spur

Im so disgusted and disappointed with the service i received from Spur Tygervalley branch as a client not only to the restaurant but to the actual branch itself for the service i received 28 June 2022. After the worst service ever by far we make it a norm to visit the restaurant at least once a month or every second month. Last night was the worst and i doubt I'll be visiting this branch again if this complaint is not handled accordingly. I forgot my daughters' boots at the restaurant, and this was just after 9pm of which they close as 10pm only to be told this morning the Manger on duty Jimmy who was also on duty last night that the shoes where not reported as lost and found and are currently nowhere to be found. What does this say about your staff and your CCTV footage as you claim you can see my family and i leaving the restaurant without the Mr. Price package in our possession yet you can't locate it in the restaurant as we were seated at table 57 served by Olona a (twin) as must as we leant staff on duty were student but i doubt, they focused during their training as she knew nothing about clearing the table as you serve your customers. Never mind the fact we had to educate her about table settling or placement as we had to request cutlery from her, yet she knew we needed place mats. Drinks too forever to be refilled and previous glasses stayed idling during our dining. I refuse to accept that the boots managed to leave your premises without them being captured on any of your cameras. As if this were a missing child case what were you going to tell the officers investigating ?