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prinsloolunette P

1 reviews | Active since Jul 2016

04 Jul 2016, 08:59

THE WORST SPUR OF THEM ALL NAVAHO SPUR BRACKENFELL

<p>re NAVAHO SPUR - BRACKENFELL </p> <p>I think this is the worst Spur I've ever been to. The first time we went there (a month a go ) there. We wanted to order a bottle of red wine - the manager came and said sorry they have no red wine no red wine of any kind in stock - this is really a bad reflection. Also they made an Irish coffee - I think they over boil the coffee in the microwave and it was undrinkable.<br />The second time we went there - I found a piece of plastic in my onion rings - the manager cam and apologized and we did accepted that things like this happen.</p> <p>Ons Sataurday night I ordered a take away that I would pick up - my slip -02/07/2016 20:52 Table 112</p> <p>SO I wanted the baked potato with my burger - eventually when I got my order I had to ask where is my baked potato - it was only then that the manager said sorry they will give me chips they dint have baked potato. When I got home I realized I asked for extra cheese on my burger - I didn't get this . My mushroom sauce for the Goodie burger was not included - the patty had a funny smell as if it was a bit off (I asked for a medium rare patty) and last - the hot veg was really very bad the spinach was basically boiled with salt and pepper - it was very far from creamed spinach . When I called the Spur the waiter answered and at that moment only (not yet realized about the off patty or the cheese or the veg) complained about the mushroom sauce - the waiter rep**** he is sorry and I can come and get the mushroom sauce - not realizing that the effort to drive and waste all the petrol again for a mushroom sauce . I eat regular at the Spur and always liked going there - but now - I am really not sure I want to visit the spur again - specially not for dinner spending my hard earned cash in a restaurant that have terrible standards and don't care.</p> <p>I do feel this is totally unacceptable</p> <p>I very unhappy dissatisfied customer</p> <p> </p>

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Replies (1)
Spur Steak Ranches
Spur Steak Ranches's reply12 Jul 2016, 06:56
Official

We apologise to you for the experience you say you had at Navaho Spur. We can assure you that your feedback will be shared with the owner/operator and management team so that cognisance can be taken of your comment. Please be assured that feedback will be shared with you shortly.

Thank you for taking the time to let us know and giving us the opportunity to address your concerns.

Kind regards

Nicole Lewis

Customer Care