The most appalling service ever!

On Sunday the 1st of October we went to Spur Irene,the village mall. It was myself,my husband and our 2 small kids. The service we received was totally appalling. We had to wait for a while for our food,and when the food ultimately came ,the waitress never bothered coming to the table to check if we were ok,and it wasn't full at all nor busy. Another waiter had to clear plates from our table as he was passing by. The food that my daughter couldn't finish remained on the table for over an hour as we waited to be served and for our drinks to be refilled, but no body came. Ultimately we sent someone to call the manager,by the name of Joseph Mokwena ,of which he worsened the situation as it was clear he wasn't capable of dealing nor containing the situation. We told him what had happened and all he could say was "sorry",as if it wasn't a big deal,he also left our table to get someone to refill our drinks &bring the kids ice cream ,which they had been waiting for,for over an hour,the manager also dissapeares n resurfaced after 20 minutes,at this stage this pathetic n disregard had gotten out of hand,I asked him to call his senior,he said he was the senior,when we asked for the bill so we cd settle it n leave we were made to wait yet again. Another guy came who wanted us to explain the same story which we had already explained twice &nothing was done to remedy the situation. At this point we were fed up,paid for the bill and left,with dessert being charged on our bill which we never got a chance to even have. I am appalled and disgusted at the level of incompetence that we experienced at Spur the village mall. To be treated so poorly for a service that we pay for when we could have opted to go to any other restaurant to get the right service.

To have exposed My kids to such a horrible experience is totally saddening and I want these people to know that you cannot treat paying clients with such disrespect and disregard. I will never take my kids to that circus ever again!