IvdM
Ignis van der Merwe
1 reviews | Active since Jul 2011
25 Feb 2016, 13:01
The cooking of steaks
Hi<br> <br> I went to your steak ranche about a month ago when this happened. My mrs and I went on a Thursday which is 20% of all steaks day. Great offer well done. The waiter asked how we would like our steaks done and i said medium and my mrs said medium-well. My steak was perfect by my mrs steak was still \******\" if i can put it like that. It was not the greatest nights out i must admit.<br> <br> May i make a recommendation? Will it be possible for you to put a picture on your menu showing the level cooking i.e. Rare = pic, medium = pic, medium done = pic, done = pic, overdone = pic. That way we can see exactly what our preference is. "
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Replies (1)Spur Steak Ranches's replyOfficial
26 Feb 2016, 11:13Hello ignisvdm,
Thank you for taking the time to let us know about your recent Spur visit. We are disappointed to hear that your wife's steak meal was not satisfactory and by virtue of the fact that your wife ordered a medium to well done would mean that there should be no blood when cutting the meat.
Please allow us to address your concerns with the Management team and we will be in touch to provide feedback shortly.
Kind regards
Bev Cornwell
Customer Care Manager
Thank you for taking the time to let us know about your recent Spur visit. We are disappointed to hear that your wife's steak meal was not satisfactory and by virtue of the fact that your wife ordered a medium to well done would mean that there should be no blood when cutting the meat.
Please allow us to address your concerns with the Management team and we will be in touch to provide feedback shortly.
Kind regards
Bev Cornwell
Customer Care Manager
Spur Steak Ranches's reply26 Feb 2016, 11:13
Official
Hello ignisvdm,
Thank you for taking the time to let us know about your recent Spur visit. We are disappointed to hear that your wife's steak meal was not satisfactory and by virtue of the fact that your wife ordered a medium to well done would mean that there should be no blood when cutting the meat.
Please allow us to address your concerns with the Management team and we will be in touch to provide feedback shortly.
Kind regards
Bev Cornwell
Customer Care Manager
Thank you for taking the time to let us know about your recent Spur visit. We are disappointed to hear that your wife's steak meal was not satisfactory and by virtue of the fact that your wife ordered a medium to well done would mean that there should be no blood when cutting the meat.
Please allow us to address your concerns with the Management team and we will be in touch to provide feedback shortly.
Kind regards
Bev Cornwell
Customer Care Manager
