Terrible service i have ever had

I hosted my daughter’s 1st party at spur in Golden falcon spur on Saturday the 25th, l booked the place for 15 people but when I got there they were no table for me and my guest. I had to wait for a very long time to be given a table that was not even enough for my guest. 2nd my balloons flew to the casino roof, as we been waiting too long outside to get the tables in spur. I asked for help from Spur and never got any help from them. I had to seek help somewhere else, and the maintenance promised to take them out at night and which I will get in the morning, and Spur promised that they will call me to come and collect them. I called spur in the morning and I was asked what the fuss about balloons :-( which I have spent R400 to buy them and they hang up on me. I tried to call back and no one answered my call. I had a very bad experience with them. and I asked set menu to be printed for me and they never did or even apologies for not doing that. 3rd there service was too poor, our food took forever to come, my people were not given cutlery to eat, they had to use their own hands to eat imagine, the waiter forgot some of our orders and we had to remind him. I had the worst experience ever. Party packs for kids came when I was leaving and just because I had to beg them to bring them, I felt it was very terrible as I was paying for everything and I have been treated like I wasn’t paying for anything. Spur falcon has the worst customer service ever…