NC
Nina C

1 reviews | Active since Sept 2014

22 Jun 2015, 16:41

Terrible service from Spur

On 19 June 2015, I had a reservation for my sons birthday party which was planned a week in advance. The booking was for 20 people for 6pm. <br> At 5h30pm the spur contacted me, briefly informing me that my reservation was cancelled due to load shedding. A mere 30 minutes before the party, I got this notice. No sympathy.<br> As you can only imagine contacting 20 different people only 30 minutes before the time to change to another venue was disastrous and my sons birthday was officially ruined.<br> The spur in N1 city gladly accepted my last minute reservation. What an embarrassment that turned out to be.<br> My family (after being seated at the table) were rudely asked to get up and move to a smaller table which my gran struggled to fit in as she is a big woman. The entire time, I was spending more time running around searching for our waitress than spending with my child like I should of been.<br> They only assigned 1 waitress to 20 guests. The adults were moved to the children's table and the kids table was taken away completely. the children had nowhere to sit until the couple across from us finally finished their meal and left the table. The table was then not set up again. I am so embarrassed

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Replies (1)
Spur Steak Ranches
Spur Steak Ranches's reply23 Jun 2015, 13:39
Official
Hello ninachanner,

Thank you for taking the time to share your experience with Utah and Texas Spur with us. We are alarmed to read of this and we do apologies that your child's birthday was ruined to lack of planning and service. We assure you that we will share your feedback with the respective stores and will provide you with feedback.

Again we apologise to you and your family for any discomfort this might have caused during your visit.

Kind regards
Nicole Lewis
Customer Care