MA
Muneeb A
1 reviews | Active since Nov 2013
25 Oct 2015, 16:30
Terrible Service & Food
We we were super chuffed to enter a very quiet Spur. Our drink and food orders were taken at 14:50, our drinks (a cream soda & sparkling water) only arrived at 15:05. Don't forget the restaurant was rather empty! Our food ( steak fillet & sirloin with chicken wings) arrived at 15:25, both meals we cold, including the onions. To make matters worse, the flippen chips were raw! All I get from the manager is I'm sorry, I noticed it was cold and we are cooking up fresh chips. Never again will I go to strand street spur. I'm at sea point spur now, eating the same meal I ordered in Town, what a major difference. Spur Strand street sure can learn more than a thing or two from Spur in Sea Point Athur road!
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Replies (1)Spur Steak Ranches's replyOfficial
26 Oct 2015, 12:09Hello Neeb,
Thank you for sharing your experiences with us and for alerting us to some of the issues you feel disappointed about. We will definitely share your complaint with the owner/operator who will be in touch with you shortly to provide feedback. Please accept our apologies any inconvenience or frustration this may have caused.
Kind regards
Nicole Lewis
Customer Care
Thank you for sharing your experiences with us and for alerting us to some of the issues you feel disappointed about. We will definitely share your complaint with the owner/operator who will be in touch with you shortly to provide feedback. Please accept our apologies any inconvenience or frustration this may have caused.
Kind regards
Nicole Lewis
Customer Care
Spur Steak Ranches's reply26 Oct 2015, 12:09
Official
Hello Neeb,
Thank you for sharing your experiences with us and for alerting us to some of the issues you feel disappointed about. We will definitely share your complaint with the owner/operator who will be in touch with you shortly to provide feedback. Please accept our apologies any inconvenience or frustration this may have caused.
Kind regards
Nicole Lewis
Customer Care
Thank you for sharing your experiences with us and for alerting us to some of the issues you feel disappointed about. We will definitely share your complaint with the owner/operator who will be in touch with you shortly to provide feedback. Please accept our apologies any inconvenience or frustration this may have caused.
Kind regards
Nicole Lewis
Customer Care
