Terrible service at Spur Suncoast

On the 01 May 2016 my wife and I went to Spur at Suncoast for supper, upon arrival they were busy and we had to wait in Line to be seated which is understandable. We were seated and our orders were taken. I enquired as to the waiting Time for the food and was told it would be 15-20 mins. 35-40 mins later we were still sitting without food yet other people were receiving service. I called our waitress and asked her why so long. She then said she is going to see if it's ready, she came back after a few minutes with the food. Upon eating the food was absolutely cold!!! We stopped a passing waitress and asked for the food to be warmed. Secondly I ordered the two hot veg with my meal... Not what I expected(beside it being cold!) Spur usually serves their veg in a separate dish and the servings are quite generous. The spinach I had looked plain green and had no taste. Looked as if were just boiled and served. I was absolutely disappointed with the service, when we left their I told my wife that it was a waste of R350. It's pathetic that we have to settle for service like this, Spur was once a place held in high regard now it seems like they just want to throw together anything and expect it to be eaten. What would ever want to make us come back????