HR
Hemal R

1 reviews | Active since Apr 2012

10 Aug 2016, 11:03

Terrible Service And Horrible Food!

<p>We went to Spur for breakfast on the 09 August 2016. Firstly we waited 15-20 mins for a waiter to serve us and then waited another 15-20 mins to receive our food. We ordered 4 unreal breakfasts. The bacon was so small like each piece was cut in half. We received like literally 6-8 pieces chips. The pork sausage that we ordered on the side, was raw! We are disgusted with the standard of food we received.</p>

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Replies (1)
Spur Steak Ranches
Spur Steak Ranches's reply12 Aug 2016, 12:22
Official

Thank you for taking the time to let us know about your visit to Golden Falcon Spur and your dissatisfaction with the quality of food and service. We have forwarded your complaint to the owner/operator of this Spur so that it can be internally investigated and addressed. Once done, we will provide you with feedback as well. Please allow us to apologise to you both for any inconvenience or frustration that might have been caused and be assured that all constructive feedback is welcomed, as it helps us to improve upon the service and meal offerings served to our guests.

Kind regards

Nicole Lewis

Customer Care