Terrible Service

Went to Spur with my friend and her daughter on the 9th of August after receiving a great service the night before. We received bad service from walking in the restaurant. First we were seated in a dirty table. Told us they will come back to take our orders. 15 minutes passed without anyone coming to take our order. We eventually grabbed an attention of a guy wearing a white shirt. He handed us menus over the counter and said he'll send someone. 10 minutes later someone comes and takes our drinks order and gets the order wrong. When we mentioned that it was wrong he just shrugged & went to get the right order. Ordered food & when it came and placed it on the table & left. We called him & asked for a side plate. He sighed & said can't we see he's busy with other customers. We told him he didn't have to stop attending his customers he can attend to them & come back when he's done. He told us we are undermining him. We asked for the manager & he also took forever to come and apologised.<br> <br> I think your staff, managers included need proper training on customer care. They can learn a lot from Jerry who works in the same restaurant.