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keletso P
1 reviews | Active since May 2015
12 Mar 2016, 20:55
Terrible Attitude
On Thursday night, after paying the bill at Red eagle Spur, Savimbi the manager refused to swipe my spur family card. He was extremely rude.He told me he had shut down the system,funny enough the system was on when we were paying.<br> The arrogance and lack of people's skills of this manager is truly appalling. On the same night in the smoking area,the Aircon was off, only the fan was on. The same manager came inside the smoking area while people were sitting smoking and without consulting us,he switched the fan off. RUDE MANAGER!!!! Your assistance in this regard will be appreciated. <br>
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Spur Steak Ranches's replyOfficial
15 Mar 2016, 17:29Hello phetlhu,
Thank you for letting us know about your experience at Red Eagle Spur - we are alarmed to read of this managers attitude and assure you that we will address your complaint with the owner/operator of this Spur.
We will also ensure that your points are allocated to your Spur Family Card.
Once addressed, we will be in touch with you to offer feedback.
Kind regards
Bev Cornwell
Customer Care Manager
Thank you for letting us know about your experience at Red Eagle Spur - we are alarmed to read of this managers attitude and assure you that we will address your complaint with the owner/operator of this Spur.
We will also ensure that your points are allocated to your Spur Family Card.
Once addressed, we will be in touch with you to offer feedback.
Kind regards
Bev Cornwell
Customer Care Manager
Spur Steak Ranches's reply15 Mar 2016, 17:29
Official
Hello phetlhu,
Thank you for letting us know about your experience at Red Eagle Spur - we are alarmed to read of this managers attitude and assure you that we will address your complaint with the owner/operator of this Spur.
We will also ensure that your points are allocated to your Spur Family Card.
Once addressed, we will be in touch with you to offer feedback.
Kind regards
Bev Cornwell
Customer Care Manager
Thank you for letting us know about your experience at Red Eagle Spur - we are alarmed to read of this managers attitude and assure you that we will address your complaint with the owner/operator of this Spur.
We will also ensure that your points are allocated to your Spur Family Card.
Once addressed, we will be in touch with you to offer feedback.
Kind regards
Bev Cornwell
Customer Care Manager