Terrible and unacceptable behavior of manager

We visited Wyoming Spur in Bredasdorp on Sunday, 25 November 2018. We were a group of almost 20 people. The waiter was very friendly and helpful. We received our drinks and the coke was flat. He replaced it. While waiting for our food the manager went to the kitchen and shouted on the staff. His behavior was unacceptable and this behavior in front of the customers. I spoke to the assistant manager and told him that I am very upset and do not appreciate the manner he treats his staff in front of customers. He came to me and tried to explain himself and apologized. I asked him if he knows what happened. We never placed over orders at the same time and that was why the kitchen made the orders the way they did. His responds was that he did not know that. In the future he should ask his staff what the problem is and how he can be of assistance not shout and insult them. I would never treat and insult people the way he did. My experiences of Spur was always good till Sunday. I see a manager as someone that respect his employees and if the is a time that his staff in under pressure that he will jump in and help them to get the order out and not shout at his staff.

Now I can see why the place is so dirty and most of the staff is just standing and sitting around. He is not a good example for a manager. The ribs was overdone and the onion rings was not good. He knows how to treat people badly but his restaurant and service is not up to standard. We had a really friendly waiter, he even went into the kitchen and assisted them to get our orders out but it seems as though the manager was too good to assist his staff to make sure that the customers is happy.

This is my first time I am writing a review about Spur and I am really disappointed in the manager's behavior. This is unacceptable that people gets treated this way and in front of other people. I was informed that I am not the first person complaining about his behavior towards his staff