1 reviews | Active since Sept 2015
TAKING VOUCHER WITHOUT WARNING
We ate at Georgia Spur 25/9/2015 at 19h57 we paid bill and left, proforma invoice ***. Gave my Spur<br> family card for them to enter the new amount to my card. I did not mention any vouchers on my card, nor did I asked<br> them to take of any, in any case there was no discount to my bill what we ate we paid for. About 5 minutes<br> after already gone and on our way back to Margate I received 2 sms for 2 vouchers going of my card for R50.00<br> each thus R100.00. I decided to phone them and spoke to a lady manager, we got cut off. We decided to<br> go back to the Spur to enquire about the vouchers going of. Upon our arrival a invoice was presented showing R100 less then on my proforma invoice but made out at 20h02. No explanation was actually given as to what<br> went wrong and a R100 was given back to us. My question is just this, what about people not getting sms <br> do they just loose the their vouchers and who collect the extra money the waiter, the cashier of management.<br> Thanks for the money being given back but please investigate the matter.
Thank you for taking the time to bring this to our attention and we do apologise for any inconvenience this may have caused. Vouchers should only be claimed with a customer's permission or request and it's definitely a concern when vouchers are being claimed after the customer has already left. We will definitely report this to the owner of the store so that this can be investigated.
Again we do apologise for this mishap.
Kind regards
Nicole Lewis
Customer Care
Thank you for taking the time to bring this to our attention and we do apologise for any inconvenience this may have caused. Vouchers should only be claimed with a customer's permission or request and it's definitely a concern when vouchers are being claimed after the customer has already left. We will definitely report this to the owner of the store so that this can be investigated.
Again we do apologise for this mishap.
Kind regards
Nicole Lewis
Customer Care
