Taking personal phone calls at front desk

So last night I went to Spur Waterstone village in somerset west and placed a take away order and went to the shop to go and buy something to drink, as I got back to the Spur the Manager (Duna) was on his cellphone taking to someone. He did not acknowledge me when I walked in and even when I stood right in front of him still continued talking on his phone. You as a manger should set a example to you're staff. Just think if one of the waiters took a phone call while serving a client. I am sure they would get a written warning. Very unprofessional taking personal phone calls while there is customers etc. Wonder what Rob would have done if he saw that.<br> <br> Regards