JH
Jade H

1 reviews | Active since Jul 2015

15 Jul 2015, 07:05

suspected food poisoning,neglect,ver bad survice

Me and my 8 year old daughter went to menlyn for a movie and dinner@ Arapaho Spur,after buying our movie tickets proceeded to spur for dinner where we where greeted with very poor survice after waiting 20min was seeted we orderd ribs and chips of my daughter and fish and a bakepotatoe with sour cream for me,my daughters food was given to her 30min before myne and when my food came it was burnt hard and the order was wrong after sending it back I got the right order,we proseeded to eat my potatoe was cold outside but as I took a bite it burnet a blister on my gums witch I'm still suffering with, we both strated feeling very naar and had tummy cramps I was so sick and in pain I called the manager and explained to her that we where sick from the food she rep**** with, we have never had complaints on our food, she was rude and did not want to assist me and my daughter went to the bathroom @ Arapaho Spur, we threw up badlky both of us and decided to leave losing our money for the food and our movie tickets its wednesday and we still hav jipp guts! I will never eat there again after being treated like absolute ****!

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Replies (1)
Spur Steak Ranches
Spur Steak Ranches's reply16 Jul 2015, 11:11
Official
Hello ironlion101,

Thanks for taking the time to review Arapaho Spur. We are very sorry to hear about the bad experience at the branch and the fact that you and your daughter fell ill afterwards. We do take food quality very seriously and have very high food preparation policies. This being said, we would appreciate the opportunity to investigate the matter further at store level, but would need a bit more information from you. Our Customer Care team will make contact with your shortly to get more information. We will then notify the owner/operator who will investigate the matter and get back to you to offer feedback. Thanks again for taking the time to bring this matter to our attention.

Kind regards
Nicole Lewis
Customer Care