HL
Heidi L

1 reviews | Active since Apr 2015

20 Mar 2016, 13:30

Superb Service

Last week I had such a bad experience at the local Spur that I vowed I would never return. But today I did...and I was overwhelmed by excellent service and A-grade food! <br> Before i talk about today...this past week so many different people contacted from Spur Head office and Regional to solve the problem i encountered. It would seem that they truly value each and every customer and that they do not want to loose even one customer!<br> Today...well the food was perfect...service was impeccable...management was responsive and my family and I had a wonderful lunch and some quality family time. <br> Attention to detail was at the order of the day and we were checked ons several times by different management. <br> I can now say that I would be proud to take family and business associates to our local Spur!<br> Thanx to Werner and all who were involved to take customer service to the next level and to set a new standard for the rest of the restaurants in the area.

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Replies (1)
Spur Steak Ranches
Spur Steak Ranches's reply04 Apr 2016, 13:16
Official
Hello Heidi81,

Thank you for taking the time to share with us your enjoyable visit to Montana Spur.

We are delighted that your meals and the service were to your satisfaction, especially considering your previous visit was not a good one! Your compliment will definitely be shared with the Management team at this outlet as it is always a huge encouragement when they know their customers are happy.

Kind regards
Bev Cornwell
Customer Care Manager