Subject: unacthical conduct Dear Spur Head Office, I hope this message finds you well

Subject: unacthical conduct Dear Spur Head Office, I hope this message finds you well. I am writing to address a concerning incident that took place recently at the Spur restaurant in Carnival city involving my son and his friend. As previously mentioned, after their purchase totaling R1178, the waiter requested an additional tip of R189. Although the manager refunded the amount after I called, my son was left feeling dissatisfied and unhappy with the service he received. This experience has impacted his enjoyment of the meal and has led him to decide against returning to Spur in the future. I believe an official apology from your team would not only address this incident but also help restore my son’s faith in the upheld standards of Spur. It is important for customers to feel valued and respected during their dining experience. Thank you for considering this request. I hope to hear from you soon. Sincerely Thulisile ***