KF
Kerri F
1 reviews | Active since Jun 2012
27 Feb 2016, 15:58
STILL WAITING
So i am sitting here at a kiddies birthday party with an elderly woman who is diabetic and a pregnant woman.. we walked in and were seated at 2:30pm.. At 3pm.. we still had no waiter asking us for drinks.. i had to physically get up 3 times to finally get someone here.. We waited 35 minutes for a fanta and 2 coffees... i am now sitting on hour waiting on my food my pregnant friend... and all it is, is a surf and turf and a plate of chips... you telling me that takes an hour.. The best part is the table next to us.. sat down after us and got a waiter and go there food and we still waiting.. this is damn disgusting!!!!! you people are pathetic!!!! I demand that this **** service is sorted out!
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Spur Steak Ranches's replyOfficial
01 Mar 2016, 11:00Hello carebear,
Thank you for letting us know about your disappointing visit! We will be sure to share your frustration with the owner/operator who will be in touch with you shortly.
The restaurants can get rather hectic when there are kiddies parties over a weekend but the important thing is to always communicate with your customers. We are sorry you felt that the service was below par and feedback will be given to you shortly.
Kind regards
Bev Cornwell
Customer Care Manager
Thank you for letting us know about your disappointing visit! We will be sure to share your frustration with the owner/operator who will be in touch with you shortly.
The restaurants can get rather hectic when there are kiddies parties over a weekend but the important thing is to always communicate with your customers. We are sorry you felt that the service was below par and feedback will be given to you shortly.
Kind regards
Bev Cornwell
Customer Care Manager
Spur Steak Ranches's reply01 Mar 2016, 11:00
Official
Hello carebear,
Thank you for letting us know about your disappointing visit! We will be sure to share your frustration with the owner/operator who will be in touch with you shortly.
The restaurants can get rather hectic when there are kiddies parties over a weekend but the important thing is to always communicate with your customers. We are sorry you felt that the service was below par and feedback will be given to you shortly.
Kind regards
Bev Cornwell
Customer Care Manager
Thank you for letting us know about your disappointing visit! We will be sure to share your frustration with the owner/operator who will be in touch with you shortly.
The restaurants can get rather hectic when there are kiddies parties over a weekend but the important thing is to always communicate with your customers. We are sorry you felt that the service was below par and feedback will be given to you shortly.
Kind regards
Bev Cornwell
Customer Care Manager