DM
DINEO M
1 reviews | Active since Jun 2012
30 Dec 2015, 10:53
STALE FOOD - THE MEAT WAS OFF !!
I HAVE CALLED MR DELIVERY TO PLACE AN ORDER AT SPUR ON THE 24TH , WAS TOLD THEY CLOSE A BIT EARLIER BECAUSE OF THE CHRISTMAS.<br> I ORDERED LAMB CHOPS AND RIBS - THE RIBS MEAL WAS OK BUT THE LAMB CHOPS WAS OFF , COMPLETELY OFF. I HAD TO THRO THIS FOOD AWAY SINCE I COULD NOT GO BACK TO CHANGE IT. ITS A DISGRACE THAT YOU PAY MONEY FOR ROTTEN FOOD AND YOU MUST JUST LEAVE WITH IT ? I AM REALLY NOT HAPPY AT ALL , THAT MEAT COULD HAVE MADE ME SICK OR EVEN WORSE.
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Replies (1)
Spur Steak Ranches's replyOfficial
31 Dec 2015, 10:26Hello DINEOM02,
Thank you for sharing your take-away complaint with us. We will give you a call to obtain some more pertinent information as once meals leave the Spur premises, we do not have control over the conditions under which the meals are kept. For example:
- was the meal stored in the fridge before it was consumed,
- how long did the meal stand out before being refridgerated
and several other queries.
Kind regards
Bev Cornwell
Customer Care Manager
Thank you for sharing your take-away complaint with us. We will give you a call to obtain some more pertinent information as once meals leave the Spur premises, we do not have control over the conditions under which the meals are kept. For example:
- was the meal stored in the fridge before it was consumed,
- how long did the meal stand out before being refridgerated
and several other queries.
Kind regards
Bev Cornwell
Customer Care Manager
Spur Steak Ranches's reply31 Dec 2015, 10:26
Official
Hello DINEOM02,
Thank you for sharing your take-away complaint with us. We will give you a call to obtain some more pertinent information as once meals leave the Spur premises, we do not have control over the conditions under which the meals are kept. For example:
- was the meal stored in the fridge before it was consumed,
- how long did the meal stand out before being refridgerated
and several other queries.
Kind regards
Bev Cornwell
Customer Care Manager
Thank you for sharing your take-away complaint with us. We will give you a call to obtain some more pertinent information as once meals leave the Spur premises, we do not have control over the conditions under which the meals are kept. For example:
- was the meal stored in the fridge before it was consumed,
- how long did the meal stand out before being refridgerated
and several other queries.
Kind regards
Bev Cornwell
Customer Care Manager