GP
Gail P

1 reviews | Active since Oct 2013

20 Jul 2018, 12:27

Spur's new Slogan should change to "Staff with a disinterest in customer service"

I would imagine that Cape Town International outlet should be the flagship of all the Spur outlets, but what a letdown!!!! International visitors to our country, which we are hosting, was greeted by a disinterested hostess who just pointed out to us where the smoker's section was, we then needed to find a clean table on our own, the cleanest being one with a dirty ashtray....still now waiter to assist. We then waited nearly 1/2 an hour before eventually stopping a waitress to ask for a menu (please bear in mind that it wasn't full in the smoking section). Thereafter, I have to admit that the time taken to deliver our food wasn't too bad although a negative impression had already been created. I have to say that the Airport branch can learn a lot from the Canal Walk branch's service.

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