Spur's food 'freshness' questionable

3 colleagues and I recently went to the Sunnypark Spur for lunch. After we placed our order (well after...) the power went out. We immediately called our waiter to ask whether they will be able to still prepare our order with the power being off, and he assured us that the food will be prepared as it is "flame grilled" - our order was all for burgers of different varieties and sides.

After another 30 minutes have passed since the power went off, we asked our waiter how long our food will still take, where the response came that they are almost done and that the power being off delayed the kitchen. Taking into account that we ordered about 15 minutes before the power went off...

Several minutes later the waiter brought 2 of the orders to our table, without any explanation of the other orders not being there. Everything on the 2 plates, including the burger patties and chips, was cold - not lukewarm - ice cold... The waiter then, after another wait, brought the 2 remaining orders to our table and left before we had the opportunity to complain about the cold food. The food on the plates he just brought was also ice cold, and some were incomplete. What was concerning was the fact that, although all 4 plates of food felt like they emerged from the fridge, they looked to be completely cooked...

We then called the waiter and asked why our food was ice cold, whereon he responded the power was off. We then asked how it was possible for them to cook the food without heat, whereon he had no answer. We then asked to speak to the manager. After asking the manager why the food was ice cold and how they were able to cook the food they just presented to us (after almost an hour's wait) without heat, he responded that they used the remaining heat on the cookers. This caused more questions as the patties would then at least have some residual heat in them. As they were still cold to the touch, we again asked him about this, where the answer was non-forthcoming.

We then insisted that we will not eat any of the food, as if was clear that it was either uncooked or old food they just took from the fridge, and refused to pay for such as it was inedible.

I doubt that I will ever go back to ANY Spur, as I am reluctant to trust any of to so-called "freshly prepared" food they serve.