JD
Jamie D

1 reviews | Active since Feb 2021

07 Dec 2025, 10:42

Spur Waterfront poor birthday experience

Spur Waterfront (Santa ana)

My son and I share a birthday, this was the first time going to my favourite restaurant on this day. I communicated what we wanted to our first waiter who when I wanted to update our order with found handing it over to another as I think he's shift was ending. This is where it all went downhill. I communicated to her that it was both myself and sons birthday. Ended up waiting 30min for food, no apologies, no wishes even - on a day I'm watching others being sung for, my son experienced nothing. He received his food 20min before me and I had to ask for his cooldrink after my food came. He ended up drinking his own water with the food. I had ask about my beer, which she didn't know about and when asking at 30-40min where is my food as we are time sensative (two birthdays with a busy day planned) - I was simply asked should they put it in a doggy bag. Mind you, I watched people arrive after us and get served their food before us. They brought my son's cooldrink with his 'birthday' ice cream with no singing or anything. Even watched a group of them get ready to sing right next to us - for a different table. Not once were our table checked on, the only interactions that took place was us looking for the waiter. Very disappointing and gave a bitter taste to the rest of my birthday to be honest as I normally love spur. We didn't even have placemats for our food. My son had one s**** of the ice cream and we ended up leaving. Still, no apologies, no notable wishes - won't be coming again.

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