Spur Time Square really bad Service

We had the worst experience at Spur Time Square today 16 Sep 2018. First all the food we ordered was cold and dry. Then we had to wait half hour after receiving our breakfast for toast. Toast gets here and its burned through! Thereafter we find shards of sharp glass in the breakfast. The manager quickly took the glass to the back and told us that we don’t have to pay for the meal. Not sure what to make of this! We were disgusted by this experience.